Careers At Enertech

Qualifications for Customer Service Representative

• High school diploma or equivalent required; college degree preferred.

• Minimum of one year of customer service experience required.

• Excellent verbal and written communication skills with the ability to effectively interact with customers, dealers, distributors, and internal teams.

Duties & Responsibilities for Customer Service Representative

• Provide front-line customer support by answering incoming phone calls and responding to customer inquiries
• Process customer orders received via phone, email, or fax, including entering sales orders, verifying account status and credit limits, and approving orders for fulfillment
• Prepare residential and commercial product quotations as needed
• Monitor product availability and inventory levels at the Greenville and Mitchell warehouse locations.
• Serve as a trusted advisor to customers by providing product information, guidance, and solutions.
• Ensure all order acknowledgements are sent within 24 hours of order placement.
• Track and provide shipment status updates for orders shipped via FedEx, UPS, Spee-Dee, and freight carriers upon request.
• Monitor and respond to customer, dealer, distributor, sales representative, and website inquiries throughout the business day.
• Create and process transfer orders to facilitate inventory movement between warehouse locations as needed.
• Exercise independent judgment in resolving customer concerns and processing orders, freight claims, returns, and other service-related issues.
• Issue Return Merchandise Authorizations (RMAs) for new and used products, applying applicable restocking fees when appropriate.
• Develop, maintain, and implement policies and procedures related to assigned responsibilities and projects.
• Collaborate with internal departments to ensure timely and accurate order fulfillment and customer satisfaction.
• Adhere to all company safety policies, procedures, and guidelines, including the proper use of required Personal Protective Equipment (PPE).
• Support and comply with the organization’s ISO Management System policies and objectives, including Quality Management (QMS), Occupational Health and Safety (OHSM), and Environmental Management Systems (EMS).
• Contribute to the continuous improvement of ISO management systems through participation in quality, safety, and environmental initiatives.
• Perform other duties and responsibilities as assigned by management.